To request the seed/secret keys for the OTP tokens you have purchase from us, please fill the form below. If you need the instruction for how to complete this request process, click here
Please enter either your Invoice Number, Shipment Number, Quote Number, Tracking Number or Purchase Order Number below to find your Order.
By submitting the form above you are confirming that you have received the OTP tokens of your order.
Shipments in your order are listed below. Which shipment(s) do you require seed files for?
An authorization code has been sent to who is either the Shipment contact for this order or your nominated eDelivery Contact.Please enter the code below to continue
To verify that you have received this shipment, please enter below any token's serial number in the shipment. (If you have multiple shipments, please enter the serial number of one of the tokens in each shipment)You do not need to make download request for every single token in the shipment. Once verified successfully, you will be able to download the seed/secret of all tokens in this shipment.
Send token Seeds/Secrets from all Shipments in one Package or send one Package for each Shipment
For security, the token seed/secret file will be encrypted by password and/or PGP key. We recommend PGP encryption as it is more secure than password. If you have not used PGP, click here for the guide
You must keep a copy of your password and/or PGP private key in a safe place, as you will need it to decrypt the seed file.